Our secure and simple video telemedicine consults can be done using your smart phone, tablet/ipad, laptop OR any desktop with a microphone and camera.

At the time of your appointment you will be emailed or texted the following link that will allow you access to our virtual waiting room: yxenaturopathic.doxy.me/reception

Upon arrival to our virtual waiting room, you will be asked to type in your name and then wait patiently while your doctor activates the video call.

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Note your device may ask you to enable microphone and camera. We recommend you do to allow for the best virtual experience.

At the end of your visit, you will be put back in the waiting room where our receptionists will virtually connect with you to process payment, prepare any orders, and reschedule you for your next appointment.

If you can pick up a phone you can answer a video call from us!

If you wish to make more out of your experience here are some tips and suggestions:

-        Connection: to ensure your video call goes smoothly, use strong Wifi or an ethernet cable, close unused programs and use the most up-to-date version of google chrome or Firefox.

-        Follow up consultations: If your consultation is a follow up appointment complete follow up notes in a separate document then simply copy and paste your notes to the instant messaging window before or during your telemedicine consult. This will allow your Naturopathic Doctor to have all the up-to-date information on your current medication and supplement use, labs and imaging, current complaints and priorities for your visit. Click here to access our follow up forms. If you prefer a word document please contact our office.

-        Secure file sharing: Doxy.me telemedicine system allows for secure file sharing between you and your Naturopathic Doctor. This allows you to easily drag and drop files, including recent blood work and test results, right into the video consult.

-        Screenshots: Your Naturopathic Doctor is also able to screen shot portions of your video consultation. For example: if you have a rash you need the doctor to address or if you have taken your blood pressure at home the doctor can screen shot the image and instantly upload it into your file.



Disclaimer: The information provided in this blog post is for general informational purposes only and should not be considered as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.